SUPPORT AUTOMATION
24/7 Smart Support, Human Touch Preserved
From WhatsApp AI to ticket routing — customers get instant answers.
- WhatsApp & chat AI
- Smart ticket routing
- Auto escalation
Live Simulation
Request → Resolution
ACTIVE
1
WhatsApp received
22:15
2
AI answered
22:15
3
Escalated
22:16
4
Ticket closed
22:20
Ticket closed — CSAT: 5/5
-60%
Response Time
+35%
CSAT
24/7
Availability
AI ASSISTANT
Answer FAQs Instantly
AI resolves up to 80% from your knowledge base.
- Multilingual
- Context-aware chat
- Auto tagging
Auto Resolution
78%First Response
<30sCSAT
4.8/5ESCALATION
Right Ticket, Right Expert
Route by priority and customer value.
- SLA tracking
- VIP priority
- Load balancing
SLA
99%Routing
InstantResolution
-45%Live Workflow
Example Automation Chain
Integration Chain
5 stepsWhatsApp message → GPT reply → routing decision → Slack escalation → archive.
01Trigger
WhatsApp
WhatsApp message received
02AI Analysis
OpenAI
AI intent analysis and response generation
03Process
Routing based on complexity score
04Notification
Slack
Escalation notification to human agent
05Output
Conversation history archived
All steps automatically verified