Automations > Customer Support
Customer SupportCSAT Survey Automation
Feedback After Every Resolution
Sends timed CSAT surveys after ticket resolution, categorizes responses, and pushes low-score cases into improvement workflows.
How It Works
What does this automation do?
Without structured CSAT collection, trend visibility is weak. This flow triggers feedback at the right moment and turns responses into action.
Integrations Used
Integration Chain
4 stepsTicket resolution -> survey send -> AI analysis -> improvement task.
Ticket moved to resolved status
Survey invitation sent through best channel
Responses analyzed by sentiment and topic
Low-score improvement task opened
Benefits
What does this flow deliver?
Satisfaction measurement becomes consistent
Negative experiences are captured quickly
Root-cause analysis gains better data
CSAT Survey Automation
Live automation preview
Ticket moved to resolved status
HubSpotWhen ticket reaches solved state, customer channel preferences are checked.
Survey invitation sent through best channel
GmailSurvey link is sent via email, SMS, or chat with timing rules.
Responses analyzed by sentiment and topic
Text feedback is classified by sentiment and issue category.
Low-score improvement task opened
Google SheetsLow-score responses generate follow-up tasks for team leads.
Automation Complete
+26% survey response rate
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