Automations > Customer Support
Customer SupportWhatsApp AI Support Bot
24/7 WhatsApp AI Support
Responds to customer WhatsApp messages with AI and escalates complex requests to human agents.
How It Works
What does this automation do?
Slow or inconsistent WhatsApp replies erode trust. The AI bot answers FAQs instantly and escalates complex issues to human agents.
Integrations Used
Integration Chain
5 stepsWhatsApp message → GPT reply → routing decision → Slack escalation → archive.
WhatsApp message received
AI intent analysis and response generation
Routing based on complexity score
Escalation notification to human agent
Conversation history archived
Benefits
What does this flow deliver?
24/7 instant customer response
Support team load drops 60%
Customer satisfaction measurably improves
WhatsApp AI Support Bot
Live automation preview
WhatsApp message received
WhatsAppEvery WhatsApp Business message starts the flow.
AI intent analysis and response generation
OpenAIGPT analyzes intent and generates answers from the knowledge base.
Routing based on complexity score
High complexity scores route to a human agent.
Escalation notification to human agent
SlackEscalation notified on the support Slack channel.
Conversation history archived
Conversation history saved to CRM or log.
Automation Complete
-80% first response time
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