Automations > Customer Support
Customer SupportMultilingual Support Bot
Consistent Support Across Languages
Handles incoming requests in Turkish, English, and additional languages, using knowledge-base grounded responses and routing complex cases to live agents.
Integrations Used
Integration Chain
4 stepsMessage -> language detection -> KB response -> bot/agent decision -> CRM logging.
Incoming message language detected
Localized response generated from knowledge base
Bot or agent path selected by confidence
Conversation record synced to CRM
How It Works
What does this automation do?
Single-language support slows international operations. This bot detects language in real time, responds accurately, and escalates when needed.
Benefits
What does this flow deliver?
Global customer experience improves
Language-barrier delays are reduced
Support quality stays consistent
Multilingual Support Bot
Live automation preview
Incoming message language detected
WhatsAppLanguage and intent are identified from chat, email, or WhatsApp message.
Localized response generated from knowledge base
OpenAIResponse draft is created in the same language using approved knowledge.
Bot or agent path selected by confidence
Low-confidence cases are transferred to live agent queues.
Conversation record synced to CRM
HubSpotLanguage tag, resolution state, and summary are logged to CRM.
Automation Complete
+34% first-contact resolution